F.A.Q & POLICIES
Why don't I see any availability on your online schedule?
A: My booking Software, through Vagaro, is open for 4 weeks/ 30 days into the future. It is set to automatically and continually add a new day everyday. Unfortunately, If there appears to be no availability I am most likely booked out for that 4 week period. Please keep checking back over the next few days as more days and appointments will open.
After a service, I do offer to pre-book your next appointment before leaving my studio. There are some days that are notoriously pre-booked (ie Fridays). Your flexibility and patience is always appreciated.
My pricing structure is Gratuity Inclusive!
No tipping add-on or stress calculating your total at the end of your appointment!
When will you be accepting New Clients?
A: As of right now I am not sure when I will be able to accommodate new requests. My current clientele are keeping me very busy and I am super grateful.
Why doesn’t your New Client page have the service I am looking for?
A: While I do other services like root touch-ups and other color services, I am a Dimensional ‘Lived-in’ Color and Cutting specialist, so my services reflect that. I am currently not accepting stand alone Root Touch-Up services and only do these in conjunction with my specialty services, or as Returning Client maintenance appointments. If you are interested in a balayage appointment, I would love to work with you! If you would like a referral for another stylist who will meet your needs, or have other service related questions please send me an email via my Contact Page.
How do I use the waitlist feature on Vagaro?
A:The Vagaro waitlist is strictly for my existing clientele.
I use the waitlist option, featured on my Vagaro scheduling app, as cancellation list. my schedule will often show limited to no availability. Please sign yourself up on the waitlist for all days and time that will work best for you. I always contact clients from the waitlist when I have an opening as the result of a cancellation.
In the event that you need to cancel or reschedule your appointment, Julie requires 48 Hours notice of the scheduled start time. If 48 hours notice is not given the credit card on file may be charged 50% of the scheduled service fee.
No-Shows will not be tolerated and charged 100% of the scheduled service.
Late Arrival Policy.
Every minute of my service is accounted for and late arrivals have a domino effect on my entire day. If you are running late please keep open communication with me. If you are more than 10 minutes late we may need to reschedule your appointment for another day. If you are repeatedly late, we may not be able to continue working together.
No Guests or Children are permitted when visiting my small studio.